Support
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If you are in the middle of creating a 10 Questions book, or thinking about starting one, we are here to help at every step.
Contact us
For any questions about your order, progress, or books in general, email: hello@heartscellar.com. We aim to reply within one business day, and sooner around key gifting dates.
Help with invitations and answers
I have not received instructions after placing an order.
If you haven't received your buyer questionnaire after placing your order, please email us at hello@heartscellar.com so we can resend it.
What if the person I choose never finishes?
The system is designed to feel manageable, not overwhelming. The person answering can save and continue later, see their progress, and receive gentle reminders if they pause for a while. If you are worried that a book is stuck, contact support and we will look at options with you based on how far they have come.
Orders, shipping, and delivery
Where is my order?
After you place an order, you will receive a confirmation email with a summary of your book and a link to follow its status. When your book is ready to print and ship, we will send another email with a tracking number.
Do you ship worldwide?
We currently ship only to selected destinations. If your delivery location does not appear as an option at checkout, please contact us before placing your order.
How long does it take to receive my book?
Design and production usually take around 7 to 10 business days after the questions are completed, with shipping time depending on the destination.
Changes, mistakes, and cancellations
I noticed a spelling mistakes or detail that needs changing
If you see a clear typo or mistake in a name, date, or obvious detail, write to us as soon as possible with:
Your order number
A screenshot or short description of the answer
The exact correction you would like
We will let you know what can be fixed at your current stage in the process.
Can I cancel my order?
Because each book is made to order and built from personal answers, we are usually only able to cancel before production has begun. If you need to cancel, contact us immediately with your order number and we will tell you what is possible in your case.
If you are in the middle of creating a 10 Questions book, or thinking about starting one, we are here to help at every step.
Contact us
For any questions about your order, progress, or books in general, email: hello@heartscellar.com. We aim to reply within one business day, and sooner around key gifting dates.
Help with invitations and answers
I have not received instructions after placing an order.
If you haven't received your buyer questionnaire after placing your order, please email us at hello@heartscellar.com so we can resend it.
What if the person I choose never finishes?
The system is designed to feel manageable, not overwhelming. The person answering can save and continue later, see their progress, and receive gentle reminders if they pause for a while. If you are worried that a book is stuck, contact support and we will look at options with you based on how far they have come.
Orders, shipping, and delivery
Where is my order?
After you place an order, you will receive a confirmation email with a summary of your book and a link to follow its status. When your book is ready to print and ship, we will send another email with a tracking number.
Do you ship worldwide?
We currently ship only to selected destinations. If your delivery location does not appear as an option at checkout, please contact us before placing your order.
How long does it take to receive my book?
Design and production usually take around 7 to 10 business days after the questions are completed, with shipping time depending on the destination.
Changes, mistakes, and cancellations
I noticed a spelling mistakes or detail that needs changing
If you see a clear typo or mistake in a name, date, or obvious detail, write to us as soon as possible with:
Your order number
A screenshot or short description of the answer
The exact correction you would like
We will let you know what can be fixed at your current stage in the process.
Can I cancel my order?
Because each book is made to order and built from personal answers, we are usually only able to cancel before production has begun. If you need to cancel, contact us immediately with your order number and we will tell you what is possible in your case.